Citybox Hotels Helsinki

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Simply use the terminals to get a keycard for the luggage room. Please note that luggage is stored at the guest’s own risk. And as always, if you need help ask our hosts at the hotel!

Pets are always welcome at our hotel for an extra 15 EUR per stay. Contact us before your stay and we will get you sorted. Only one dog / cat per room. 

Citybox Helsinki offers accessible rooms designed to accommodate guests with reduced mobility or other accessibility needs. These rooms come with step-free entry, wider doors, roll-in showers with grab bars and a shower chair, and lower sinks and fittings. The whole hotel — including the lobby and lifts are wheelchair friendly. We don’t have our own parking, but there are accessible spots nearby. Service animals are of course always welcome. If you need an accessible room or any extra help, just let us know when booking or get in touch—we’re here for you!

Yes! Finland has some of the world’s cleanest tap water – enjoy!  

If you need to wash your clothes, there is a self-service laundromat located on the same level as the lobby, next to the guest kitchen. Washing detergent is included in the price, card payments only.