You can bring your furry family member for an extra 15€/150NOK/150SEK per night; just let us know in advance. We can’t wait to have them stay with us! We do love all animals, but we must put a leash on it and stick to only one dog or cat per room.

Of course! Extra towels, a water kettle, and extra pillows are available in our Citybox Host Office on the ground floor.

We don’t clean your room every day. Housekeeping is done after check-out and once a week during longer stays. This helps us keep our prices low and is also a big plus for the environment! Extra cleaning can be ordered for a small fee, just stop by the Host Office.

TVs can be found in the common room on the ground floor, alongside books, board games, and activities such as darts and table tennis. We do have free (and fast) Wi-Fi so you can stream Netflix in your room on your laptop or iPad!

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

We may be budget-friendly, but we don’t skimp on the essentials! Leave your towels and sheets at home; we’ve got you covered.

Check-in is from 15:00, and check-out time is 12:00. If you want to stay a little longer, let us know. You can stay (by request) until 14:00 for free if you are a Citybox Friend. If you want to stay even longer, you’ll, unfortunately, need to pay for another night as we need time to clean the room before the next guest. You can store luggage with us outside of these hours in our luggage room in the lobby.

Unfortunately, we don’t have our own parking facilities, but you can use street parking or Slottet Parking Garage, which is located close to the hotel.

Happy parking!

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out! Please note that luggage is stored at the guest’s own risk.

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

Regional bus: This will take you to the hotel in about 40-50 minutes. Get off at Tollbodgata Q, and the hotel is a 7-minute walk away.  

Taxi: The taxi queue is right outside the airport and will take you to the hotel in about 20 minutes, depending on traffic. The prices will vary, so asking for a fixed price is smart.

Ridel: Ridel is a more affordable taxi service offering only electric cars. Download their app and use the discount code CITYBOX when ordering to get a 10% discount.

We do recommend choosing regional bus or Ridel for a more sustainable travel.

Our hotel room doors take up to 60 seconds to lock automatically due to safety reasons. All hotels in Norway have a special regulation for this. But don’t worry, if you’re in a hurry, tap your key card on the door, and it will lock right away.

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

Breakfast is not included. Coffee and snacks can be purchased at the vending machines in the lobby. We also have a guest kitchen equipped with a microwave oven, toasters, and kettles, so you are able to prepare your own breakfast.

If you want to add a member to your sleepover, it will cost €20/NOK200 for an extra bed (baby cot €12/NOK 125) and must be pre-ordered by phone.

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap and shampoo. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

Tap water in Norway is considered excellent quality and is safe to drink anywhere in the country unless stated otherwise.

The closest park to the hotel is the beautiful Baneheia. This is the perfect place to go for a walk, picnic, and swim in the summer. Also suitable for jogging/walking with dogs. The best part is that it’s only a 10-minute walk from the hotel.