Belgium

Citybox Antwerp

Antwerp

Norway

Image of the "Festplassen" in Bergen Centre. In the picture there are people walking and cycling across the square and the crosswalk. The site is paved with stone, with a water in the background. In the water there is a water fountain that creates movement in the image.

Citybox Bergen City

Citybox Bergen Danmarksplass

Bergen

Citybox Brussels

Brussels

Denmark

Copenhagen

Finland

Image of a colorful tram running across a cobbled square. In the background is a tall white, majestic building with statues in front.

Citybox Helsinki

Helsinki

Citybox Kristiansand

Kristiansand

Image of the Opera House in Oslo at sunset. It has an angled exterior surface with white granite.

Citybox Oslo

Oslo

Stavanger

Sweden

Picture taken from the sea lokking in on Gamla Stan in Stockholm

Citybox Stockholm

Stockholm

Estonia

Image of a street between tall buildings in yellow, pink and light green. There are people walking in the street in light summer clothes. The sun shines between the buildings onto the cobblestones.

Citybox Tallinn

Tallinn

Only 1000 rooms from €50/ 599 NOK / 599 SEK on selected dates

Citybox Tromsø – Opening 2027!

Citybox has signed an agreement with Odfjell Eiendom to develop a new 170-room hotel at Sandbrogaten 5 and Øvre Dreggsallmenningen 6 in Bergen. The property offers a rare and highly attractive location just steps from the UNESCO-listed Bryggen area, and the hotel is currently planned to open in 2027.



The new hotel will become Citybox’s third property in Bergen. With nearly 20 years of experience operating in the city, the company knows the market well and continues to see strong demand for centrally located, affordable accommodation. Several years of solid growth in both occupancy and RevPAR underline Bergen’s position as one of Norway’s most attractive hotel markets.



Thanks to its prime location only meters from Bryggen, the hotel will serve as a prominent new addition to the city’s hospitality landscape and urban life. Opening is tentatively scheduled for 2027.



“Bergen has been one of our most important markets ever since we opened our first hotel here nearly 20 years ago, and we know the market extremely well. In recent years, the city has delivered very strong results, with growth in both occupancy and RevPAR, and we see a clear increase in demand for smart and affordable hotel options. The timing is therefore right for us to strengthen our position further. The location just behind Bryggen is truly unique, and we are delighted to develop our third hotel in the city together with Odfjell Eiendom – and we look forward to a long and successful partnership,” says Eivind Hjulstad, CEO of Citybox.



The hotel will be developed according to the Citybox concept, which combines self-service check-in, functional rooms, modern design and highly efficient operations — allowing the company to offer low prices without compromising on quality or location.



The project is still in its early stages, and several elements and municipal approvals remain before the final start date for construction and opening date can be determined. The ambition is to open the doors in 2027.



“As a long-term property owner, it is important for us to develop buildings that contribute positively to the city. Bergen’s hotel market has shown strong growth, and we believe the Citybox concept fits this segment exceptionally well. Together with Citybox, we aim to create a modern and accessible hotel offering at one of Bergen’s most attractive addresses,” says Rasmus Haugland, co-owner of the Haugland Group.

Picture of how a double room standard will look like at our new hotel Citybox Bergen Bryggen

We’re Opening Our Third Citybox Hotel in Bergen

Brussels is known for being the &#8220;capital of Europe&#8221; and both NATO and the EUs headquarters are located there. But if you talk to the locals you&#8217;ll likely hear more talk of their legendary waffles, chocolate, fries and of course: The beer! You can&#8217;t miss the architecture either, so Brussels is definitely the place to visit if you want a city adventure! 



<h2 class="wp-block-heading">Citybox Brussels</h2>



Our modern hotel in Brussels offers you a comfortable retreat in an optimal location for exploring the city. Situated in the lively Louise district, you’re just steps away from great shopping, cozy cafés, and beautiful architecture. With easy access to public transport, you can reach Brussels’ main attractions in no time.



Remember that you can always ask our hosts or check out the <a href="/guide/citybox-brussels">Guide</a> for tips on what to explore next.



We hope you enjoy your stay at Citybox Hotels Brussels!



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-1024x576.jpg" alt="Picture of double room at Citybox Brussels" class="wp-image-10496" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-1536x864.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/240605_AntoineDeckers_CityboxBrussels_HD_02-2-1-2-scaled-1-2048x1152.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>

Hotel in Brussels

The holiday season is rolling in, bringing with it that wonderful Christmas spirit. If you are travelling to one of our hotels this holiday, you can consider this the official go-to Christmas guide. Whether you&#8217;re a gingerbread enthusiast, a gift-shopping guru or just there for the &#8216;grams, these markets have something to put a jingle in your step!



<h2 class="wp-block-heading">Brussels, Belgium: The Wonderland of Waffles and Warm Frites </h2>



If you think Brussels is all about chocolate and beer, you&#8217;re in for a delicious shock. Come Christmastime, the Plaisirs d&#8217;Hiver market transforms the city into a festive spectacle of 200+ wooden chalets and a Ferris wheel fit for a snow queen. Grab yourself a &#8220;gaufre&#8221; (otherwise known as a waffle) and a side of fries &#8211; you are in Belgium after all. St. Catherine&#8217;s Square and the Grand Place become magical promenades where you can munch, sip, and soak up the holiday cheer. From Citybox Brussels you can easily take the metro, right from the hotel!



PS: Don&#8217;t miss the Manneken Pis dressed as Santa! 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-1024x576.jpg" alt="" class="wp-image-7062" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-1536x864.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/juliana-QYsxH0i0900-unsplash-1-2048x1152.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading">Tallinn, Estonia: Maybe the oldest Christmas market in the world</h2>



Tallinn&#8217;s market might be smaller, but what it lacks in size, it makes up for in charm. Imagine cobblestone streets dusted with snow, medieval architecture, and a Christmas tree tradition that is older than your great-great-grandma. Warm up with a cup of Estonian glögi and browse the handcrafted woolen hats, wooden toys and quirky gifts that are more one-of-a-kind than an ugly Christmas sweater. The market is within walking distance from the hotel, so grab your loved one and stroll on over! PS: If you&#8217;re lucky, you might spot Santa&#8217;s elves huddled in the market corners &#8211; they&#8217;re tiny, but their enthusiasm is huge.



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-1024x576.jpg" alt="Picture showing the Christmas market in Tallinn" class="wp-image-10855" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-1536x863.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2025/10/26f83802-e51f-40d2-8147-3ba70a553518-scaled-2-2048x1151.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading">Antwerp, Belgium &#8211; A Diamond in the Christmas Ruff</h2>



Not to be outdone by its Belgian cousin, Antwerp hosts a Christmas market that just feels fancy. You&#8217;ll find it wrapped around the towering of Cathedral of Our Lady, where fairy lights twinkle off old brick facades. We recommend walking directly from the hotel to take in all the Christmas feels, but you can also take the metro. For those who prefer their festive treats with a little edge, try the Belgian craft beers (served in mugs that you&#8217;ll be trying to sneak back to your hotel room as a &#8220;souvenir&#8221;). When you&#8217;re done shopping and sipping, go skating on the market&#8217;s ice rink and take in the views of the Grote Markt &#8211; or gracefully fall on your bum like the rest of us.



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-1024x576.jpg" alt="" class="wp-image-7063" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-1536x864.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/andrea-villiers-k9f51F_Tdps-unsplash-1-2048x1152.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading">Stockholm, Sweden &#8211; &#8220;Hygge&#8221; in the heart of Gamla Stan</h2>



Swedes don&#8217;t do Christmas &#8211; they nail it. In the picturesque Gamla Stan, Stockholm&#8217;s old town (right by the hotel), the Christmas market is everything you&#8217;d expect fromt the land of IKEA; perfectly designed, festive and smelling of freshly baked gingerbread. Pick up some Swedish handicrafts or the famous Julmust soda, which tastes like root beer got a cozy, holiday makeover. And if you&#8217;re feeling particularly brave, try som lutfisk (dried fish) &#8211; a traditional holiday dish best enjoyed when you&#8217;ve got something sweet on standby. Just don&#8217;t tell the local you&#8217;ve never heard of it. 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-1024x576.jpg" alt="" class="wp-image-7064" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-1536x864.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/ross-sneddon-zBUntdumg6U-unsplash-1-2048x1152.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading">Oslo, Norway: Where Christmas Magic Meet Viking Vibes</h2>



Oslo&#8217;s &#8220;Christmas in Winterland&#8221; market combines the classic winter wonderland with a touch of Norse mystique. Located in Spikersuppa square, the market features cozy wooden stalls brimming with traditional crafts, seasonal goodies, and heartwarming treats. The star attraction? The ice skating rink and the julegrøt &#8211; a special rice porridge that&#8217;s as Norwegian as the fjord and the trolls. For an extra touch of charm, wander around the light displays and don&#8217;t miss out on a chance to meet the market&#8217;s friendly santas &#8211; yes, they&#8217;re plural here!



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-1024x576.jpg" alt="" class="wp-image-7065" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-1024x576.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-300x169.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-768x432.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-1536x864.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/10/kamil-klyta-kRq0NDiOduk-unsplash-1-2048x1152.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h3 class="wp-block-heading">Festive Pro Tips</h3>



<ul class="wp-block-list">
<li>Best Market Snack? Try everything once, then find the stall with the longest line and see what you’ve been missing.</li>



<li>Photo Spots: Every. Single. Square. But make sure to get a night shot when the lights are in full glow.</li>



<li>Gift Grab: Local trinkets are perfect for giving your loved ones a piece of your trip… or making them extra jealous.</li>
</ul>



So throw on that ugly Christmas sweater, charge up your phone, and get ready for some serious holiday spirit. Each of these markets brings a bit of magic in its own way. And who knows, maybe you’ll leave with a little too much holiday cheer (and a few extra souvenirs).

Picture showing the Christmas market in Tallinn

Visit the Christmas markets!

Looking for a getaway that works for both wild toddlers and tired parents? Citybox Kristiansand is officially open and it’s built with families in mind. Whether you’re here for beaches, boat rides, or a full day of “Are we there yet?” – we’ve got you covered.



<h2 class="wp-block-heading">Space to Spread Out (and Chill Out)</h2>



Forget squeezing the whole crew into one tiny hotel room. Our dedicated family rooms are designed to make traveling with kids a little easier. There’s space to move, soft beds for everyone, and WiFi that can handle cartoons, games, and late-night rewatching of your favorite series.



And when you arrive, there&#8217;s no line, no fuss &#8211; just a smooth self check-in at our terminals. Quick, easy, and tantrum-proof.



<h2 class="wp-block-heading">In the City, Near the Fun</h2>



Citybox Kristiansand is right in the heart of the city, surrounded by cafés, parks, and local shops. You’re walking distance from the kid-friendly Bystranda beach, the harbor promenade, and green spaces where little legs can run free.



Planning a visit to Dyreparken Zoo? It’s just a short drive or an easy bus ride away. Ideal for a full day of roaring, splashing, and snack breaks.



Need help deciding what to do? Check out our <a href="/guide/citybox-kristiansand">Citybox guide</a> with handpicked suggestions for family attractions, local gems, and places to eat. All recommended by our amazing hosts. 



And don’t worry about the car. There’s parking available close to the hotel, so arriving with the family in tow is hassle-free (even if the backseat is full of snacks and sand toys).



<h2 class="wp-block-heading">Playtime and Snack Time, Anytime</h2>



Hungry kids at strange hours? We get it. That’s why we offer a guest kitchen where you can whip up something simple whenever you need – no restaurant schedule required. And when it’s time to play, we’ve even got a small playground on one of our roof terraces. Pretty perfect for blowing off steam while parents can peacefully (hopefully) sip a cup of coffee.



Whether you’re new to Kristiansand or returning for another summer by the sea, Citybox Kristiansand is your new family base: central, stylish, and made to keep things simple. We’ll save you a spot!

Family standing in the reception at Citybox Kristiansand

Family-Friendly Kristiansand

We’re excited to share that Citybox is officially expanding to Denmark!



In April 2025, Citybox signed an agreement with CapMan to open our very first hotel in Denmark. Located in Kastrup, Copenhagen, the hotel will feature 240 rooms and marks a major step in our Scandinavian journey. Starting April 1st, 2025, Citybox will take over operations of the current Best Western Plus Copenhagen Airport. The hotel will continue to operate under its existing format for the time being. In 2026 it will undergo a full renovation and reopen as a Citybox hotel.



This new addition is a significant and long-anticipated milestone for us. With Copenhagen joining the Citybox family, we are proud to have established a presence in all three Scandinavian capitals &#8211; a key goal we’ve been working towards. Copenhagen has always been high on our list because of its vibrant culture and strong tourism industry, and we’re thrilled to finally be here.



The hotel is located close to Copenhagen Airport, which makes it an excellent choice for both international travelers and those on the go. With the nearby metro station, guests will enjoy easy access to the city center and beyond. For those arriving by car, the hotel will also offer convenient parking options.



We’re confident that our modern, self-service model and focus on affordable stays will be a great fit for Copenhagen. Citybox is all about smart stays – central locations, stylish rooms, and great prices. And now, we&#8217;re proud to bring that experience to Denmark.



We can’t wait to welcome you to Citybox Copenhagen!

Our First Hotel in Copenhagen: Citybox is Coming to Denmark

In 2027, Citybox is setting its sights on Northern Norway—more specifically Tromsø.&nbsp;



When opening our hotel in the center of the Tromsø, it will feature 351 rooms. This will make it the largest hotel in Northern Norway. 



This hotel is part of a larger development project in Tromsø called &#8220;Tromsø Mack Øst&#8221;, led by Eiendomsspar. The hotel is part of Phase 1 of the redevelopment of the old Mack brewery site, a project that will expand Tromsø’s city center, adding new spaces for hotels, restaurants, and culture, making it a more lively and attractive area.&nbsp;



The development will include a shopping street, restaurants, museums, concert halls, and more, designed to cater to visitors year-round. In winter, guests can marvel at the Northern Lights from our rooftop terrace on the 10th floor, while in summer, they’ll enjoy breathtaking views of the fjords under the midnight sun. Pretty amazing, right?&nbsp;



The hotel itself will consist of two buildings. The 10th floor will connect to an existing sky bar in Building A, while the lounge and lobby will be spread across three floors. The main entrance will be located on the first floor of Building B. Here, guests will find familiar Citybox features like a guest kitchen, meeting rooms, and co-working spaces. With a strong focus on sustainability, the hotel will be built to BREEAM Excellent standards. We also plan to apply for Green Key certification once it opens. 



While details are still being finalized, everyone involved in the project is excited to finally bring Citybox to Northern Norway!&nbsp;

Citybox is coming to Tromsø!

Citybox Kristiansand Lite first welcomed guests in 2021, following our acquisition of the Yess! hotel. While we&#8217;ve enjoyed running the hotel over the past few years, our vision has always been to expand and transform it into the full Citybox experience that our guests know and love. Now, that vision is becoming a reality!



We’re thrilled to announce that as of December 2024, Citybox Kristiansand Lite will be closing its doors to make way for a brand-new hotel, set to open in Q2 2025. This exciting new chapter will introduce a completely revamped Citybox Kristiansand, featuring 155 modern rooms.



The new hotel’s interior will be inspired by Kristiansand’s natural beauty, as well as the lively spirit of the nearby Kristiansand Dyrepark. We’re confident that it will be the ideal destination for families looking to enjoy a memorable holiday in the city. True to the Citybox brand, you’ll still find familiar elements such as our signature Bolon floors, light wooden furniture, and Scandinavian design.



In addition to the interior transformation, the hotel’s facade will receive a significant upgrade, enhancing both the hotel’s appearance and the overall aesthetic of the neighborhood. We believe this new look will bring fresh energy to the area and elevate the guest experience.



We look forward to welcoming you to the new Citybox Kristiansand in 2025 and are confident it will become a favorite for both travelers and locals!

Picture of facade at Citybox Kristiansand

Citybox Kristansand – No more Lite

Citybox is thrilled to announce the launch of meeting room bookings directly on their website. Addressing the common frustrations of scheduling, this new solution offers a seamless, efficient and user-friendly experience for busy professionals. 



In today&#8217;s fast-paced world, the traditional method of booking meeting rooms often involves tireless back-and-forth communication. Recognizing this challenge, Citybox sought to eliminate these challenges, allowing guests to secure meeting rooms effortlessly. 



“Citybox is committed to providing solutions that simplify the lives of our guests,” said CMO, Dorthea Berge. “Our new platform is designed to take the hassle out of booking meeting rooms, so our guests can focus on what truly matters – their meeting agendas.”



Key Features of the solution:



<ul class="wp-block-list">
<li>Simplified Booking Process: Guests can book meeting rooms directly through the website with just a few clicks. Select hotel, choose meeting room size, book your slot, and you’re all set.</li>



<li>Easy Payment System: The platform simplifies the payment process by allowing users to easily book their meeting rooms and receive an invoice. This ensures a smooth transaction without immediate payment hassles.</li>



<li>User-Friendly Design: With an intuitive interface, users can navigate the platform easily, saving time and reducing stress.</li>



<li>Comprehensive Amenities: Citybox meeting rooms come fully equipped with the latest technology. Additionally, guests can enjoy food and beverage services from the local partners at each hotel, ensuring a comfortable and productive meeting environment.</li>
</ul>

Meeting room booking made easy

The hotel chain Citybox is launching self-developed check-in terminals in collaboration with tech-company Heisenbug. The terminals, which are designed to manage the guest journey from check-in to check-out, marks another step in Citybox&#8217;s goal to offer the most seamless customer experience in the industry.



It&#8217;s been many years since Citybox was the first hotel chain in Norway to replace the traditional front desk with check-in terminals. Last year, the company launched the first part of its new guest journey as part of a comprehensive rebranding of the company. Now the hotel chain has taken the next step and is launching its own check-in terminals in collaboration with Heisenbug.



<h2 class="wp-block-heading">Terminals adapted to our guest journey</h2>



-&#8220;Since its inception, Citybox&#8217;s concept has been rooted in the fact that a traditional reception is unnecessary, expensive and an annoying time thief for guests. Over time, we have had different check-in terminals, but now we have finally taken a step further and developed our very own terminals, adapted to our needs and our idea of how the guest journey should be,&#8221; says Eivind Hjulstad, CEO of Citybox.



Technology company Heisenbug has been responsible for the actual development, in close collaboration with Citybox and employees from all departments. The design of the terminal and furniture was done by the hotel chain&#8217;s own Head of Interior &amp; Design, Kristine Holtås.



The terminal currently handles everything from check-in, check-out and payment, as well as enabling luggage storage on both arrival and departure. The terminals also facilitate ID scanning, and further functionalities are already in the pipeline. If guests experience challenges in one of the processes, the terminals themselves notify hotel staff. The aim is for hosts to show up before the guest has even realized that they have a challenge.



<h2 class="wp-block-heading">Seamless from start to beginning</h2>



These kiosks are more than just check-in; they perform almost every task a traditional front desk does, ensuring a user-friendly experience with associated efficiencies that have been measured and verified to be completed in under 50 seconds. This not only contributes to an improved guest experience, but also to the optimization of hotel operations for Citybox,&#8221; says Tibor Mæhlum, Head of Business at Heisenbug.



With the introduction of new check-in terminals, Citybox builds on its vision to revolutionize the guest experience, a vision that has stood firm since the removal of the traditional front desk. The aim of the project has been to create a terminal that handles the customer journey in a fast and safe way. The current record for check-in is now 43.2 seconds.



&#8220;We&#8217;ve looked at every step of a guest journey and compressed it in the most seamless way to give our guests a safe, easy and, not least, super-fast check-in at our hotels. If there was a world record for fast check-in, I&#8217;m sure one of our guests would hold that record,&#8221; says Eivind Hjulstad, CEO of Citybox.



&#8220;Thinking outside the box has led us to set a new standard for efficiency and usability in the check-in process, and this is just the start,&#8221; says Eivind Hjulstad, CEO of Citybox.



The new check-in terminals are in operation at all the hotels, and will also be present at Citybox Stockholm and Citybox Brussels, which are both due to open the summer of 2024.

The hotel chain Citybox is launching self-developed check-in terminals in collaboration with tech-company Heisenbug.

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