Inside the box

You can bring your furry family member for an extra 15€/200NOK/200SEK per stay; just let us know in advance. We can’t wait to have them stay with us! We do love all animals, but we must put a leash on it and stick to only one dog or cat per room.

Of course! Extra towels, a water kettle, and extra pillows are available in our Citybox Host Office on the ground floor.

We don’t clean your room every day. Housekeeping is done after check-out and once a week during longer stays. This helps us keep our prices low and is also a big plus for the environment! Extra cleaning can be ordered for a small fee, just stop by the Host Office.

TV is available along with books and board games on the ground floor. We do have free (and fast) Wi-Fi so you can stream Netflix in your room on your laptop or iPad!

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

We may be budget-friendly, but we don’t skimp on the essentials! Leave your towels and sheets at home; we’ve got you covered.

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap, shampoo, and a hairdryer. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

Check-in is from 15:00, and check-out time is 12:00. If you want to stay a little longer, let us know. You can stay (by request) until 14:00 for free if you are a Citybox Friend. If you want to stay even longer, you’ll, unfortunately, need to pay for another night as we need time to clean the room before the next guest. You can store luggage with us outside of these hours in our luggage room in the lobby.

They are amazing, right? We get our beds from www.hildinganders.com which usually only delivers to hotels. However, they carry different brands, and the Jensen bed would be equivalent to the beds we have at the hotel.

Unfortunately, we don’t have our own parking facilities, but parking is available in Bankplassen P-hus, just a three-minute walk from the hotel. Happy parking!

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

Our hotel room doors take up to 60 seconds to lock automatically due to safety reasons. All hotels in Norway have a special regulation for this. But don’t worry, if you’re in a hurry, tap your key card on the door, and it will lock right away.

Airport Express Train (Flytoget): This option is fast and efficient. Follow the signs to the Airport Express Train station within the airport. Take the train towards Oslo Central Station (Oslo S). Departure is every 10 minutes, and the ride takes about 20-25 minutes. Citybox Hotel Oslo is within walking distance or a short tram ride from Oslo S.

Regional train: This is a more affordable option. It takes you to the city center in about 25-30 minutes. Get off at Oslo S; the hotel is a 5-minute walk away.  

Taxi: The taxi queue is right outside the airport and will take you to the hotel in about 30-40 minutes, depending on traffic. The prices will vary, so it’s a good idea to ask for a fixed price. We do, however, recommend taking the train as it’s much more sustainable, plus nicer to your wallet!

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

If you need to wash your clothes, there is a self-service laundromat located on the same level as the lobby, next to the guest kitchen. Washing detergent is included in the price, card payments only. 

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out! Please note that luggage is stored at the guest’s own risk.

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Breakfast is not included. Coffee and snacks can be purchased at the vending machines in the lobby. We also have a guest kitchen equipped with a microwave oven, toasters, and kettles, so you are able to prepare your own breakfast. You are also welcome to buy breakfast at one of the restaurants connected to our lobby.

If you want to add a member to your sleepover, it will cost €15/NOK200 for an extra bed and must be pre-ordered by phone.

Our hotel is Green Key-certified. This means that we have made conscious choices to do what we can to make the hotel more sustainable. You can read more here.

Tap water in Norway is considered excellent quality and is safe to drink anywhere in the country unless stated otherwise.

Oslo Bysykkel (City bike) has bicycle stations all over the city. You can rent a bike from one station and leave it at the closest station to your destination. The closest station to our hotel is in Kirkegata, around 2 minutes away. You can get more information at oslobysykkel.no.

The closest park to the hotel is Slottsparken, where you also can find The Royal Castle. The park is very popular during the summer for both tourists and Oslo citizens.

Frognerparken is a bit further away but is one of the most well-known parks in Oslo. It is also the home of the sculpture park, Vigelandsparken, and the famous Frognerbadet. Frognerbadet is a family-friendly waterpark with slides and a diving board in the middle of the park.

If you’re looking for a beach in Oslo, we recommend Sørenga Sjøbad, Tjuvholmen City Beach, and Huk.

Huk is a blue-flag certified beach, so it’s a win-win! It’s both positive for the environment and a lovely beach to spend a hot summer day.