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Inside the box

Of course! Extra towels, a water kettle, and extra pillows are available in our Citybox Host Office on the ground floor.

We don’t clean your room every day. During longer stays, the rooms will be cleaned once a week. During short stays, cleaning will be done on the guest’s departure. This helps us keep our prices low, and it’s also a big plus for the environment! You can, however, book extra cleaning for your room for an additional fee.

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

We may be budget-friendly, but we don’t skimp on the essentials! Leave your towels and sheets at home; we’ve got you covered.

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap, shampoo, and a hairdryer. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

They are amazing, right? We get our beds from www.hildinganders.com which usually only delivers to hotels. However, they carry different brands, and the Jensen bed would be equivalent to the beds we have at the hotel.

Unfortunately, we don’t have our own parking facilities, but parking is available in the EuroPark outside parking zone (EP42) next to the hotel. The price is 6 €/24 hours.

Also, you can park in a garage under our hotel. EuroPark parking zone Porto Franco (EP400),max hight is 2,4m. The price is 10 €/24 hours.

Payments need to be made in advance!

Happy parking!

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out!

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

The best option to get to Citybox from Tallinn Airport is by taxi or bus. The taxi ride is usually about 15 minutes, which may vary due to traffic conditions. Similarly, the price will be influenced by traffic conditions as well.

The bus also takes around 15 minutes. From the airport, you can take either bus number 2 or 15, which will take you directly to the city center. We recommend making a sustainable choice and taking the bus; it’s better for the environment and nicer for your wallet.

No need to worry about locking up when you head out; our doors automatically lock when you leave. To play it extra safe, you can also lock your door from the inside.

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

You can bring your furry family member for an extra 15€ per night; just let us know in advance. We can’t wait to have them stay with us! We do love all animals, but we must put a leash on it and stick to only one dog or cat per room.

Extra bed costs €20 (baby cot for free) and must be pre-ordered by phone.

TVs can be found in the common room on the third floor and on the mezzanine, alongside books, children’s games, and activities such as table tennis. We have free (and fast) Wi-Fi so that you can stream Netflix in your room on your laptop or iPad!

Check-in is from 15:00, and check-out time is 12:00. If you want to stay a little longer, let us know. You can stay until 13:00 for free. It’s an extra €15 per hour if you want to stay longer (until 15:00). If you want to stay even longer, you’ll, unfortunately, need to pay for another night as we need time to clean the room before the next guest. You can store luggage with us outside of these hours in our luggage room.

If you need to wash your clothes, there is a self-service laundromat located on the third floor, next to the guest kitchen. Laundry detergent is included in the price and goes into the machine automatically. One wash is €10, and so is one round in the dryer. We accept card payments only. 

Breakfast is not included. Coffee and snacks can be purchased at the vending machines on the third floor. There we also have a guest kitchen equipped with a microwave oven, toasters, and kettles, so you are able to prepare your own breakfast. You are also welcome to buy breakfast at the restaurant connected to our lobby. By showing your keycard you will get a 10% discount.

If you wish to pre-order breakfast you can do it when you book your stay. The price for breakfast is 15 €/per person.

Our hotel is Green Key-certified. This means that we have made conscious choices to do what we can to make the hotel more sustainable. You can read more here.

The tap water in Tallinn is considered totally safe to drink. So bring a bottle to save both your money and the environment!