Citybox improves hotel check-in with Mews and new ID scanners
At Citybox, we’ve always believed that check-in should be quick, simple, and intuitive. By removing the traditional front desk and introducing self-service terminals, we changed the way guests arrive and settle in at our hotels. Now, we’re taking it a step further. In 2026 we introduced Mews as our new hospitality platform while also upgrading to ID scanners. This makes the experience even smoother from start to finish for the guest.
A faster, more seamless arrival
With our new setup, the check-in experience is faster and more intuitive than ever. From the moment guests walk through the door, everything is designed to reduce friction and create a natural and effortless flow.
Check-in only takes a few minutes
Self-service remains at the core of Citybox. Guests can scan their ID and complete check-in within seconds, without queues or unnecessary steps. For even more flexibility, guests now also have the option to check in in advance on their mobile, making arrival even faster. The entire process happens in one seamless guest journey.
Built for modern travel
The transition to Mews gives us a more flexible and modern system behind the scenes, allowing us to improve and evolve the guest experience faster across all our hotels. Together with the new ID scanners, this ensures a more consistent, efficient, and reliable check-in. No matter which Citybox hotel you are staying at.
Just the beginning for Citybox
Travel expectations continue to evolve, and so do we. With a stronger technology foundation in place, we can keep refining the experience and introducing new improvements along the way. Either way our goal is always to make every stay at Citybox as simple as possible for our guests.
