All you need to know

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Check-in is from 15:00, and check-out time is 12:00. If you want to stay a little longer, let us know. You can stay until 13:00 for free. It’s an extra €15 per hour if you want to stay longer (until 15:00). If you want to stay even longer, you’ll, unfortunately, need to pay for another night as we need time to clean the room before the next guest. You can store luggage with us outside of these hours in our luggage room on the third floor.

Unfortunately, we don’t have our own parking facilities, but you can park in “Parking Antwerp Shopping” which is on the same street as the hotel. Happy parking!

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out!

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

Citybox is within walking distance from Antwerp Central Station – take the train from whichever airport you land in, and you can walk to the hotel from the train station in 5 minutes. The prices will vary depending on the season and availability.