We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out! Please note that luggage is stored at the guest’s own risk.

Pets are always welcome at our hotel for an extra 15 EUR / night. Contact us before your stay and we will get you sorted. Only one dog / cat per room. 

Yes! Finland has some of the world’s cleanest tap water – enjoy!  

If you need to wash your clothes, there is a self-service laundromat located on the same level as the lobby, next to the guest kitchen. Washing detergent is included in the price, card payments only. 

TVs can be found in the common room on the ground floor, alongside books, board games, and activities such as darts and table tennis. We do have free (and fast) Wi-Fi so you can stream Netflix in your room on your laptop or iPad!

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

In the common areas we offer recycling bins for plastic, bottles, cardboard, bio waste and mixed waste. We aim to recycle as much as possible.

If you’re in the mood for breakfast or a light snack, we recommend our partner cafe UG Hakaniemi, conveniently located on our ground floor. Craving some pastries? Then we recommend Kanniston Leipomo. Other breakfast sets can be found at Patisserie Teemu Aura. 

 
If you’re craving something else, we recommend that you check out our “The Guide”.

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

We may be budget-friendly, but we don’t skimp on the essentials! Leave your towels and sheets at home; we’ve got you covered.

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap, shampoo, and a hairdryer. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

You can view all public transportation options from www.hsl.fi/en 

The simplest way from and to the airport is bus number 600 and from the West Harbour trams number 7 & 9. We recommend taking sustainable choices like bus or tram over a taxi. Cheaper and better for the environment!

They are amazing, right? We get our beds from www.hildinganders.com which usually only delivers to hotels. However, they carry different brands, and the Jensen bed would be equivalent to the beds we have at the hotel.

Arena Center Hakaniemi offers parking for 35 EUR / 24h, entrance via Miina Sillanpään katu 6. Payment via EasyPark app. 

Of course! Extra towels, a water kettle, and extra pillows are available in our Citybox Host Office on the ground floor.

If you have questions about partnerships, sponsorships, and affiliate networking, reach out to us at upgrade@cityboxhotels.com with your information and offer, and we will get back to you as soon as we can.

To ensure a pleasant and safe environment for everyone, we have a few simple rules for storing your food in the refrigerator in our guest kitchen.

Label Your Items:

• Mark all items with your room number and check-out date. Items with incorrect or missing labels will be discarded.

No Alcohol or Medicine:

• Due to the presence of underage guests, alcohol and medicine cannot be stored. Any alcohol found will be removed and discarded.

No Stealing:

• Please respect others’ belongings. Do not take anything that isn’t yours.

Seal Smelly Items:

• Ensure all items with strong odors are properly sealed.

Proper Labeling Required:

• Items without correct labels will be removed without notice.

We don’t clean your room every day. Housekeeping is done after check-out and once a week during longer stays. This helps us keep our prices low and is also a big plus for the environment! Extra cleaning can be ordered for a small fee, just stop by the Host Office.